Surrey vehicle hire booking FAQs

Bookings are taken by phone on 01273 115710. Describe the vehicle size you want and the journey; the team can help choose a group. Then provide your hire period, delivery and collection dates and times, full addresses with postcodes, contact details and information for every named driver, including any additional drivers.

The usual age range is 23-70, and an in-date licence must have been held for two years or longer. Eligibility also depends on insurer approval, convictions, points, vehicle group and the entitlements recorded on the licence. Category B generally covers a gross vehicle weight no higher than 3.5 tonnes with a maximum of nine seats counting the driver. Trucks or larger minibuses may call for C1, D1 or another category, plus checks on commercial use. Assessment of the precise licence and intended use is essential; this is not legal clearance.

Free delivery and collection are available for eligible homes and workplaces on the UK mainland, once the vehicle, timing, address and access are agreed. Stations, ports and airports are not standard handover points, nor are empty properties at which the hirer is unregistered. Changed arrangements, failed handovers and specialist requests can add charges.

Included cover has limits: it excludes tyre and windscreen damage, flood damage, overhead-height damage and goods in transit, and an excess applies. Comprehensive vehicle insurance normally accompanies eligible hires of 7.5 tonnes and below, inclusive, for approved named drivers. For the 18, 26 and 44 tonne classes, arrange approved customer company insurance and hold the applicable operator credentials.

No. Do not assume zero excess or zero liability. A collision damage waiver may reduce the excess on a particular vehicle, but zero excess is not standard. Ask which option, if any, is available for the quoted hire and what liability remains.

Courier work is not permitted. For other delivery-service work or high-mileage use, obtain separate written acceptance before booking; additional excess-mile charges may apply. Unlimited rental mileage remains available under fair-use terms, so explain what the vehicle will do and the distance planned.

An EU trip needs advance agreement for the particular country and vehicle. Prior permission, documents, the European insurance arrangement, breakdown cover and charges must be settled before hire; country rules, deposits and vehicle restrictions can apply. Travel is only possible to approved destinations, never automatic. European one-way hire is not available; a one-way return must remain on the UK mainland.

A different return point can be arranged for selected vehicles, with a one-way charge quoted for the hire. Both postcodes must qualify on the UK mainland; the route and vehicle availability need confirmation. Islands and European one-way journeys are excluded.

Most eligible UK hires have no deposit. A supplying provider can make an exception for the area, vehicle, driver circumstances or overseas use, so check your own quotation. Any deposit requirement and its refund conditions must be clear before the vehicle is released.

Ask about credit cards, corporate purchasing cards or approved BACS payment. Acceptance is subject to the checks for your booking; naming a payment method does not mean it has already been accepted.

Use the fuel level agreed for your hire as the return requirement. A shortfall may be charged under the confirmed terms or deducted from a deposit where one applies. Check the agreed level rather than assuming a different fuel arrangement.

No specific make, model, age or specification is guaranteed by the examples. Confirm the vehicle offered for your booking. Rental-network vehicles must meet the supplying provider's maintenance and roadworthiness requirements, and that provider remains responsible for vehicle faults and maintenance.

Satnav units are not offered. Arrange your own navigation suitable for the vehicle and journey before travelling.